Requires Organization login - To use Remote Help, both the helper and the sharer must sign in with an Azure Active Directory (Azure AD) account from your organization. Use Remote Help with unenrolled devices – Disabled by default, you can choose to allow help to devices that aren't enrolled with Intune. Remote Help must be enabled before users can be authenticated through your tenant when using Remote Help. If you choose to turn on Remote Help, its use is enabled tenant-wide. The Remote Help app supports the following capabilities:Įnable Remote Help for your tenant – By default, Intune tenants aren't enabled for Remote Help. Remote Help capabilities and requirements The app can also be deployed through Intune to your managed devices. The Remote Help app is available from Microsoft to install on both devices enrolled with Intune and devices that aren’t enrolled. Through RBAC, you determine which users can provide help and the level of help they can provide. Remote Help uses Intune role-based access controls (RBAC) to set the level of access a helper is allowed. It's through your Azure Active Directory (Azure AD) that the proper trusts are established for the Remote Help sessions. Both helpers and sharers sign in to your organization to use the app. In this article, users who provide help are referred to as helpers, and users that receive help are referred to as sharers as they share their session with the helper. Full control enables a helper to directly make configurations or take actions on the device. During the session, they can view the device's display and if permitted by the device user, take full control. With the connection, your support staff can remote connect to the user's device. Remote Help is a cloud-based solution for secure help desk connections with role-based access controls. For more information, see Use Intune Suite add-on capabilities. Remote control is a feature of Configuration Manager and requires Configuration Manager licensing.This capability is available as an Intune add-on.Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune.Teams requires Microsoft 365 licensing.Microsoft 365 Education A5 Faculty and Student Use Benefit.Microsoft 365 Education A3 Faculty and Student Use Benefit.Microsoft Intune and Remote Help are included in the following Microsoft 365 Education plans: Remote Help is available as a standalone add-on to Intune or as part of the Intune Suite.Integrated with Windows – no extra app required A check mark (✅) indicates that the feature or scenario is supported, and a cross mark (❌) indicates that it's not supported. The following table shows the features and scenarios supported by each remote assistance option. It's used to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer. Remote control is included in Microsoft Endpoint Configuration Manager (ConfigMgr).The Intune and TeamViewer integration enables remote support using TeamViewer, and the connector is managed directly in Intune. It provides a comprehensive set of remote access and support capabilities. TeamViewer is a third-party program that you purchase separately.Quick Assist is a Windows application that lets two people share a device over a remote connection.Microsoft Teams is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.Remote Help is a cloud-based solution for secure help desk connections with role-based access controls.There are four options available to help you remotely help students and teachers with their managed devices.
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